Business Education

Customer Service

Tuition: $160.00

Annual Subscription 
Total Items: 23
Total Time: 27.28 hour(s)

This course is not awarded CEU's

Summary:

Our Customer Service training series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department with useful tools for providing excellent customer service.

Audience: This online training series is for anyone who wants to learn about creating and maintaining good customer service.

Customer Service Training Description

23 Items in the Customer Service Training Package:

1. Customer Service: Defining Service

2. Customer Service: Communicating

3. Customer Service: Fixing Problems

4. Customer Service: Building a Department

5. Customer Service: Tools of the Trade

Customer Service (Videos)

Customer Service (Videos) Summary

6. Customer Service (Videos): Building Customer Loyalty

7. Customer Service (Videos): Building Web Relationships (Interview)

8. Customer Service (Videos): Delighting Your Customers

9. Customer Service (Videos): Creating Customer Value

10. Customer Service (Videos): Crown Your Customers (Interview)

11. Customer Service (Videos): Customer Convenience is Key to E-Commerce (Interview)

12. Customer Service (Videos): Customer Service Strategy

13. Customer Service (Videos): Dealing with Customer Complaints

14. Customer Service (Videos): Exceeding Customer Expectations

15. Customer Service (Videos): Getting to Know Your Customers

16. Customer Service (Videos): Getting Your Customer Experience Right (Interview)

17. Customer Service (Videos): Implementing Effective Service Standards

18. Customer Service (Videos): Keeping Loyal Customers

19. Customer Service (Videos): Measuring Customer Service

20. Customer Service (Videos): Profits, Not Promises (Interview)

21. Customer Service (Videos): Understanding Customer Service

22. Customer Service (Videos): Working Wounded: Building Relationships with Your Customers

23. Customer Service (Videos): Working Wounded: Good News About Customer Complaints

Customer Service Tuition: $160.00 Annual Subscription  Total Items: 23 Total Time: 27.28 hour(s)