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Business Education
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Education for Success!
Successful Solutions Professional Development LLC
Providing training opportunities since 1996.
Tel: (360) 602-0960
E-mail: studentservices@starstraining.org
Business Education
Customer Service
Tuition:
$160.00
Annual Subscription
Total Items: 23
Total Time: 27.28
hour(s)
Summary:
Our Customer Service training series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department with useful tools for providing excellent customer service.
Audience: This online training series is for anyone who wants to learn about creating and maintaining good customer service.
23 Items in the Customer Service Training Package:
1. Customer Service: Defining Service
2. Customer Service: Communicating
3. Customer Service: Fixing Problems
4. Customer Service: Building a Department
5. Customer Service: Tools of the Trade
Customer Service (Videos)
6. Customer Service (Videos): Building Customer Loyalty
7. Customer Service (Videos): Building Web Relationships (Interview)
8. Customer Service (Videos): Delighting Your Customers
9. Customer Service (Videos): Creating Customer Value
10. Customer Service (Videos): Crown Your Customers (Interview)
11. Customer Service (Videos): Customer Convenience is Key to E-Commerce (Interview)
12. Customer Service (Videos): Customer Service Strategy
13. Customer Service (Videos): Dealing with Customer Complaints
14. Customer Service (Videos): Exceeding Customer Expectations
15. Customer Service (Videos): Getting to Know Your Customers
16. Customer Service (Videos): Getting Your Customer Experience Right (Interview)
17. Customer Service (Videos): Implementing Effective Service Standards
18. Customer Service (Videos): Keeping Loyal Customers
19. Customer Service (Videos): Measuring Customer Service
20. Customer Service (Videos): Profits, Not Promises (Interview)
21. Customer Service (Videos): Understanding Customer Service
22. Customer Service (Videos): Working Wounded: Building Relationships with Your Customers
23. Customer Service (Videos): Working Wounded: Good News About Customer Complaints
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Customer Service Tuition: $160.00 Annual Subscription Total Items: 23 Total Time: 27.28 hour(s) |
Find us on
U.S Department of Health and Human Services:
National Child Care Information and Technical
Assistance Center (NCCIC)
We are listed under Washington State and
National training organizations.
Smart Horizons has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1780 Old Meadow Road, Suite 500 McLean, VA 22102
CEU courses provided in partnership with Smart
Horizons.
