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About Certificates

What are the procedures for getting a certificate?

If you would like a certificate for an individual course, you may print an automated certificate from the training platform. Once you complete the course, under Progress Report, look for the certificate icon. The certificate will be available immediately upon completion of the course.

Training Packages

If you would like a certificate or transcript for training packages, click on the link below:

Click here to request a certificate and transcript for completed training packages.
 *  120 Hours CDA Training
*  45 Hour CDA Renewal

*  45 Hour Director Credential Renewal

*  AIDS/HIV Bloodborne Pathogens Course

Once we receive the request for certificate form, we will email you a certificate as a PDF file within 3 business days.  

Certificates are prepared daily and sent by email.

In most cases you should receive your certificate the same day. However, it should never be more than 3 days.

WE ARE UNABLE TO MAIL (US Postal  Mail...snail mail) CERTIFICATES  

If you need your certificate immediately, please call or email us and we will expedite the process.

It has been more than 3 days and I haven't received my certificate.  What's up?

If you do not receive your certificate by email within 3 days, please contact us promptly.  

For best service, we appreciate knowing right away if you do not receive your certificate.  It can be problematic when we are not notified until several months or a year later.

  1. The most common reason for not receiving your certificate is if your email program routed our email into the spam or junk mail folder. Because the certificate comes as an attachment to an email, occasionally the email program will even deny delivery of the email all together, depending on your security settings.

  2. The second common reason for a missing certificate is if the student failed to submit a request for certificate form once the training package was complete.

  3. Also, remember that we are dealing with computerized systems which are not always fail proof, though it is not common, it is possible that an error could occur while submitting the evaluation form.  If you receive an error message, your evaluation form did not submit properly and we will not be notified that you have completed the course. Please resubmit the request for certificate form or contact us.